FAQs

Shipping & handling 

Although I aim to to have your ceramics shipped within 1-5 days, It's just myself, making and packing your orders so in busy periods this may take a little longer. I really appreciate your patience.

All orders are sent via Aramex, your location, size and weight of your order will determine the final shipping costs at the checkout.

Sorry, no PO Boxes or Parcel Lockers.

International

Sending ceramics internationally is a bit tricky but if you see something you love please get in touch so a quote can be provided.

Packing materials 

With the environment in the forefront of my mind, I endeavour to use as much recycled packing material as possible. I use biodegradable packing tape and bubble wrap and packing bubbles. 

Breakages & Returns

Your pieces are packed with the upmost care, but if your item is received in a damaged state please contact me as soon as you can with a photo of the damaged item so either a replacement or a refund may be issued.

Exchanges or refunds aren't provided for change of mind.

Caring for your ceramics 

All my ceramics are food safe and dishwasher friendly but hand washing is recommended to prolong the life of your ceramics.

Avoid thermal shock with your ceramics, sudden changes from hot to cold or cold to hot can result in cracking.

Ceramics are fragile so please handle with care so you can enjoy them for years to come!

Wholesale

A line sheet for large orders can be provided for wholesale enquires. Please contact me directly for more information.

Custom 

Please contact me for any custom enquires.