Refund policy

Returns

Returns are accepted within 7 days of delivery. Please contact us within 2 working days of receiving your order at hello@rhiannongillceramics.com to arrange a return.

If a return is agreed upon, goods must be returned unused and in their original packaging within 7 days of that agreement. Return shipping costs are the responsibility of the buyer.

Damage in Transit

If your order arrives damaged, please contact us within 2 days of receiving your delivery. Include a description of the damage and a photo showing the broken item in the damaged packaging. We cannot process a refund without this information.

Refunds and Store Credit

Where a return is not due to a fault on the part of Rhiannon Gill Ceramics, a store credit will be issued rather than a refund.

If the fault is ours, a full refund will be processed via your original payment method.

Cancellations

If you need to cancel your order, please email hello@rhiannongillceramics.com as soon as possible.

Orders can be cancelled provided they have not yet been dispatched. Once dispatched, the order cannot be cancelled — please wait for delivery and then follow the returns process above.